Global Warranty Manager

In this exciting position you have the overall responsibility for the development of automotive-lighting-systems in the ZKW Engineering Hub in Czech Republic

Tasks:

  • Warranty Management:
    • Driving reduction in overall ZKW-wide warranty cost
    • Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
    • Coordinating customer-specific warranty processing across multiple locations
    • Developing and driving resolutions to complex claims
    • Supporting sites in evaluating warranty agreements and negotiating with customers
  • Contractual Involvement:
    • Reviewing contract terms, focusing on warranty clauses
    • Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
    • Assisting with reconciliations from RFQs and contract negotiations
    • Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
  • Risk Management:
    • Proactively addressing risks identified during ongoing warranty evaluations
    • Initiating cross-location assessments and implementing measures for overarching warranty concerns
  • Monitoring and Reporting:
    • Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
    • Evaluating and visualizing warranty processing at a group level, broken down by location and customer
  • Coordination, Collaboration and Communication:
    • Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
    • Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
    • Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
  • Audit Support:
    • Supporting locations in audit preparations concerning warranty provisions

Qualifications:

  • Technical educational background (e.g. Bachelor’s or Master’s degree)
  • Several years of professional experience in automotive quality management as well as within Warranty Management
  • Comprehensive background in quality education and processes
  • Extensive negotation and communication skills as well as commercial know-how
  • Proven leadership experience, with a track record of managing cross-functional teams
  • Strong intercultural competence and ability to work across different locations and regions
  • English B2

We offer you:

  • team of 80 enthusiastic and friendly colleagues
  • flexible working hours
  • 2 days home office per week
  • the opportunity to learn more and grow with the site
  • work with a team around the world
  • supportive environment of the company with 80 years of tradition
  • wide range of benefits such as meal allowance, sick day, home office
  • distance bonus, 5 weeks holiday, bring a friend, etc.

Typ zaměstnání

Fulltime

Typ smlouvy

Indefinite period

Umístění

ZKW Automotive Engineering CZ s.r.o.
Okružní 1300/19,
779 00 Olomouc

E-Mail: simona.sevcikova@zkw-group.com
Telefonní číslo: +420 724 868 809
simona sevcikova
Simona Sevcikova
HR

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