客户质量工程师/Customer Service Engineer

Customer Service

Conjunction of ZKW and customer from the perspective of quality. 从质量的角度作为ZKW与客户的接口。 Product quality documents and relative data management in Project and Serial phase. 项目阶段和量产阶段的质量文件及其数据的管理工作。

职责

Project Phase 项目开发阶段:

  • Participation in the creation of Quality documents (control plan, Test instruction…) 参与质量文件的创建(控制计划,检验规范…)
  • Creation and maintenance of the part history within the development phase (until SOP) 零件历史记录的创建和维护(直到SOP)
  • Coordination of ppm-agreements together with the quality-responsible of the customer’s company 与客户工程师一起协调PPM协议
  • Participation in FMEA development 参与项目的FMEA
  • Maintenance of the initial sample documents and coordination of the initial sampling to the customer. 初始样件的创建,以及提交客户
  • Handling customer 0-km and warranty claims in Project phase 处理客户0公里和售后的项目阶段的投诉
  • Participation in PPAP submission 参与PPAP的提交
      Series Phase
      量产阶段:
    • Key customer contact for the defined customer concerning all warranty and 0-km claims 关于所有0公里和售后投诉的客户沟通
    • Collection & analysis of warranty cost and returned parts 收集和分析售后返回零件
    • Receiving of the claim information and timely communication internally to production 处理客户投诉并与内部及时协调解决投诉问题
    • Creation & Coordination of a qualified 8D Report for submission to the customer as request 对于客户质量投诉创建和完成8D报告,并按照客户要求提交给客户
    • Deployment of internal lessons learned for the claims 收集客户投诉的经验教训
    • Reporting of Customer Related KPI’s (0-km, Warranty) 向客户提交投诉情况的KPI(0公里和售后)
    • Create/update quality-relevant documents (test instruction, Q-alert sheet, control plan, part history…) 创建和维护质量相关文件(检验规范,质量警示卡,控制计划和零件历史记录…)

任职要求

  • Bachelor degree in mechanical major or related 工科专业,本科学历
  • Min. 5 years quality assurance experience in automotive industry 5年或以上汽车行业质量工作经验
  • Quality and Customer Standards of automotive industry (IATF 16949) 汽车行业客户质量标准((ISO/TS 16949)
  • Project quality management experience in in automotive industry 汽车行业项目管理经验
  • Good communication and English skill 沟通技巧,英语熟练

我们向您提供

五险一金及其它福利待遇

工作类型

全职

合同类型

固定期限劳动合同

位置

ZKW Lighting Systems Co., Ltd.

Dalian Development Area
Tie Shan Dong San Road, No. 51
CN-116600 Dalian
info@zkwchina.cn
+86 411 3922 5200

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