客户质量工程师/Customer Service Engineer

Project Phase 项目开发阶段：

• Participation in the creation of Quality documents (control plan, Test instruction…) 参与质量文件的创建（控制计划，检验规范…）
• Creation and maintenance of the part history within the development phase (until SOP) 零件历史记录的创建和维护（直到SOP）
• Coordination of ppm-agreements together with the quality-responsible of the customer’s company 与客户工程师一起协调PPM协议
• Participation in FMEA development 参与项目的FMEA
• Maintenance of the initial sample documents and coordination of the initial sampling to the customer. 初始样件的创建，以及提交客户
• Handling customer 0-km and warranty claims in Project phase 处理客户0公里和售后的项目阶段的投诉
• Participation in PPAP submission 参与PPAP的提交
  Series Phase
  量产阶段：
  • Key customer contact for the defined customer concerning all warranty and 0-km claims 关于所有0公里和售后投诉的客户沟通
  • Collection & analysis of warranty cost and returned parts 收集和分析售后返回零件
  • Receiving of the claim information and timely communication internally to production 处理客户投诉并与内部及时协调解决投诉问题
  • Creation & Coordination of a qualified 8D Report for submission to the customer as request 对于客户质量投诉创建和完成8D报告，并按照客户要求提交给客户
  • Deployment of internal lessons learned for the claims 收集客户投诉的经验教训
  • Reporting of Customer Related KPI’s (0-km, Warranty) 向客户提交投诉情况的KPI（0公里和售后）
  • Create/update quality-relevant documents (test instruction, Q-alert sheet, control plan, part history…) 创建和维护质量相关文件(检验规范，质量警示卡，控制计划和零件历史记录…)